Company Description

Our client is Australia’s most complete, and well-established fitness, wellness, and social hub. A renowned fitness facility known for its luxurious amenities, exceptional service, and cutting-edge fitness and wellness programs. Offering a wide range of services across two zones, it is home to a holistic approach to fitness and wellness, this is both a place of performance and restoration.

Role Description

As a Wellness Membership Consultant, you will play a key role in promoting this facility’s wellness programs and services while cultivating long-lasting relationships with potential and existing members. You will be responsible for providing exceptional customer service, conducting membership tours, and guiding individuals in selecting the right wellness memberships that align with their goals and preferences. The successful candidate will be expected to have a passion for fitness and wellness, a genuine desire to help others, excellent sales skills and the ability to contribute to a positive team culture.

Responsibilities

• Act as a brand ambassador, effectively conveying the value and benefits of the wellness programs to prospective members
• Provide personalised tours of the facility
• Develop a deep understanding of the fitness and wellness offerings, including personal training, group fitness classes, nutrition, and restoration services
• Assess individuals’ fitness goals and needs to recommend appropriate wellness memberships
• Build and maintain strong relationships with potential and existing members, providing ongoing support and guidance
• Proactively reach out to leads and follow up on inquiries to convert them into memberships
• Collaborate with the marketing team to execute membership promotions and campaigns
• Stay up to date with industry trends and competitors to provide insights and recommendations for continuous improvement

Skills & Qualifications

• Previous experience in sales, preferably in the fitness, wellness, retail or related industry
• Passion for health, fitness, and wellness, with a strong knowledge of exercise principles and wellness practices
• Excellent interpersonal and communication skills, with the ability to connect with people from diverse backgrounds
• Experience in coaching and the ability to deliver programs and motivate and inspire clients.
• Exceptional customer service skills and a genuine desire to help individuals achieve their wellness goals
• Self-motivated and results-oriented, with a track record of meeting or exceeding sales targets
• Strong organisational and time management abilities, with the capacity to handle multiple tasks simultaneously
• Professional presentation, with the ability to represent the company in a high-end setting
• Flexibility to work evenings, weekends, and holidays as required

About You

• Driven with plenty of initiative
• Natural leadership skills and enjoy working in a high-performing team
• Genuinely enjoy meeting people and building relationships
• Thrive in a fast-paced environment
• Exceptional sales and customer service skills
• Performance-driven, loves smashing KPIs & targets
• Multitasker and Team player

Benefits and Perks

• An organisation that genuinely cares about its team and members, you become part of the family
• A career opportunity that provides incredible purpose and fulfillment
• Complementary Platinum membership
• A generous earning potential
• A positive, supportive team environment
• Comprehensive onboarding process, ongoing systems, and development

How to Apply
If you are ready to make a significant impact on people’s lives and be part of a prestigious fitness facility, we would love to hear from you by submitting your cover letter and resume to careers@fitnesslifestyleinternational.com

Fitness Lifestyle International (FLI) is a company dedicated to connecting businesses and the talent they need to succeed, helping build powerful teams and long, fulfilling careers. Our mission is to promote and support the success of our industry while upholding our “people first” values. We’re here to assist professionals to enhance their careers, improve their culture, and grow their respective businesses.

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